Provider: RJF Technology Solutions LLC (“LabelZoom,” “we,” “us,” or “our”)
Effective Date: August 14, 2026
Last Updated: August 14, 2026
These Terms of Service (the “Terms”) govern your access to and use of the LabelZoom websites, applications, developer tools, APIs, SDKs, desktop software, print agents, and related services (collectively, the “Services”). By accessing or using the Services, or by clicking to accept these Terms, you agree to be bound by them. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “you” refers to that entity.
If you do not agree to these Terms, do not use the Services.
1. Overview of the Services
LabelZoom is a barcode-label conversion and design platform. The Services enable you to convert labels between printer and document formats (such as ZPL, EPL, DPL, TSPL, PDF, and related formats), design and render labels, populate labels with data, and integrate label conversion and rendering into your own applications through our web applications, APIs, SDKs, and desktop and agent software.
We provide the Services through a combination of hosted web applications, a public application programming interface, downloadable software, and supporting components. The specific features available to you depend on the plan, license, or subscription you have selected.
2. Eligibility and Accounts
2.1 Eligibility. You must be at least 18 years of age, or the age of majority in your jurisdiction, to enter into these Terms on your own behalf or on behalf of an organization. The Services are intended for business and professional use.
2.2 Account registration. Certain features require an account or a license credential. You agree to provide accurate and complete information and to keep it current. You are responsible for all activity that occurs under your account or credentials.
2.3 Credentials and API keys. License keys, API keys, access tokens, and similar credentials are confidential. You are responsible for safeguarding them, for any use made of them, and for promptly notifying us of any suspected compromise. We may rotate, scope, revoke, or rate-limit credentials to protect the integrity, security, and availability of the Services.
3. Plans, Licensing, and Fees
3.1 Plans and entitlements. Access to paid features is governed by the plan, license, or subscription associated with your account. Your entitlements are determined by your then-current subscription or license status, not by any single past transaction.
3.2 Fees and billing. Fees, billing cycles, and included usage are described at the point of purchase or in a separate ordering document or order form. Unless stated otherwise, subscription fees are billed in advance and are non-refundable except as required by law or as expressly provided in an applicable order. Payment processing is handled by our third-party payment processor; your use of paid Services is also subject to that processor’s terms.
3.3 Renewal and changes. Subscriptions renew automatically for successive terms unless cancelled before the end of the then-current term. We may change fees or plan features on a prospective basis with reasonable notice; changes take effect at your next renewal.
3.4 Taxes. Fees are exclusive of taxes. You are responsible for all applicable taxes, duties, and similar charges, other than taxes based on our net income.
3.5 Enterprise and custom terms. Enterprise customers may enter into a separate written agreement or order form with LabelZoom. Where such an agreement exists and conflicts with these Terms, the separate agreement controls for that customer to the extent of the conflict.
4. License to Use the Services
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your internal business purposes during your subscription or license term. Any downloadable software is licensed, not sold, and is subject to any license terms accompanying that software.
We reserve all rights not expressly granted.
5. Acceptable Use
You agree not to, and not to permit any third party to:
- use the Services in violation of any applicable law or regulation, or to infringe or misappropriate the rights of others;
- reverse engineer, decompile, or disassemble any part of the Services, or attempt to derive source code, except to the extent this restriction is prohibited by applicable law;
- circumvent, disable, or interfere with security, authentication, rate-limiting, or metering features, or probe or scan the Services for vulnerabilities except under program we authorize in writing;
- access the Services through automated means except through interfaces and credentials we provide, or exceed documented rate limits or usage entitlements;
- resell, sublicense, or provide the Services to third parties as a service bureau except as expressly permitted by your plan or a written agreement;
- upload or transmit malware, or content that is unlawful, harmful, or infringing; or
- use the Services to build a competing product or to benchmark for a competitor without our prior written consent.
We may suspend or limit access to protect the Services, our users, or third parties, or to comply with law, and will use reasonable efforts to give notice where practicable.
6. Your Content and Data
6.1 Ownership. As between you and us, you retain all rights in the label files, data, artwork, templates, and other materials you submit to the Services (“Customer Content”). We claim no ownership of Customer Content.
6.2 License to operate the Services. You grant us a limited, worldwide, non-exclusive license to host, process, transmit, render, convert, and display Customer Content solely as necessary to provide, secure, maintain, and improve the Services and as otherwise directed by you through your use of the Services. This license exists only to run the Services and ends when the relevant Customer Content is deleted or your account is closed, subject to routine backup retention and legal requirements.
6.3 Processing model. Label conversion and rendering are, by design, primarily transient operations: content submitted for conversion or rendering is processed to produce the requested output and is not retained as a matter of course beyond what is needed to deliver the result, support the feature you are using, operate and secure the platform, and meet legal obligations. Features that involve saving designs, templates, or history retain content as described for those features.
6.4 Your responsibilities. You represent that you have the rights necessary to submit Customer Content and to grant the license above, and that your Customer Content and its use with the Services comply with applicable law. You are responsible for the accuracy of data merged into labels and for validating output before production use (see Section 9).
6.5 Confidentiality. We treat Customer Content as confidential and will not access it except to provide and support the Services, to address security or technical issues, or as required by law.
7. Security and Infrastructure
We operate the Services on established, industry-recognized cloud and edge infrastructure and apply administrative, technical, and organizational safeguards designed to protect the Services and Customer Content, including encryption of data in transit, access controls, credential scoping, network protections, and monitoring. We maintain practices intended to support the confidentiality, integrity, and availability of the Services.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for securing your own systems, credentials, and integrations. Additional security, compliance, and data-processing commitments for enterprise customers may be addressed in a separate agreement or data processing addendum.
8. Privacy and Data Processing
Our handling of personal information is described in our Privacy Policy, which is incorporated by reference. Where we process personal data on your behalf as part of Customer Content, we do so as your processor/service provider in accordance with your instructions and applicable law. Enterprise customers requiring a data processing addendum may request one.
9. Warranties, Disclaimers, and Output Validation
9.1 Limited assurances. We will provide the Services with reasonable skill and care and consistent with generally accepted industry practices. Any service-level commitments apply only where expressly stated in a plan description or written agreement.
9.2 Output validation. The Services convert and render labels algorithmically across many formats, fonts, symbologies, and printer models. Rendered output and scannability can vary by device, firmware, media, and configuration. You are responsible for testing and validating converted or rendered labels — including barcode scannability and data accuracy — on your own hardware before relying on them in production or for regulated, safety-critical, or high-consequence applications.
9.3 Disclaimer. EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR A SEPARATE WRITTEN AGREEMENT, THE SERVICES AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND WE DISCLAIM ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ALL OUTPUT WILL BE ACCURATE OR SCANNABLE IN EVERY ENVIRONMENT.
10. Intellectual Property
The Services, including all software, models, interfaces, documentation, and content (other than Customer Content and third-party materials), and all related intellectual property rights, are owned by RJF Technology Solutions LLC or its licensors and are protected by law. “LabelZoom” and associated logos are our marks and may not be used without permission. If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.
11. Third-Party Materials and Services
The Services may interoperate with or incorporate third-party software, libraries, fonts, or services, which may be subject to their own terms and licenses. We are not responsible for third-party materials or services, and your use of them is at your own risk and subject to their terms.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
12.1 NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
12.2 EXCEPT FOR YOUR PAYMENT OBLIGATIONS, EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).
12.3 THE LIMITATIONS IN THIS SECTION APPLY TO ALL CLAIMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND REFLECT AN ALLOCATION OF RISK BETWEEN THE PARTIES. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, IN WHICH CASE THE LIMITATIONS APPLY TO THE MAXIMUM EXTENT PERMITTED.
Nothing in these Terms limits liability that cannot be limited under applicable law.
13. Indemnification
You will defend, indemnify, and hold harmless RJF Technology Solutions LLC and its officers, employees, and agents from and against any third-party claims, damages, and reasonable expenses (including reasonable attorneys’ fees) arising out of your Customer Content, your use of the Services in violation of these Terms or applicable law, or your infringement of a third party’s rights. We will provide prompt notice of the claim and reasonable cooperation, and you will not settle any claim in a way that imposes obligations on us without our consent.
14. Suspension and Termination
14.1 By you. You may stop using the Services and cancel your subscription at any time in accordance with your plan. Cancellation takes effect at the end of the then-current billing term unless otherwise stated.
14.2 By us. We may suspend or terminate access for material breach of these Terms, non-payment, risk to the security or integrity of the Services, or as required by law. Where practicable we will provide notice and an opportunity to cure.
14.3 Effect of termination. On termination, your license to use the Services ends. You may export or delete Customer Content as supported by the Services prior to termination; after a reasonable period, we may delete Customer Content in the ordinary course, subject to backup retention and legal requirements. Provisions that by their nature should survive termination will survive, including Sections 6, 9–13, 15, and 16.
15. Governing Law and Dispute Resolution
15.1 Governing law. These Terms are governed by the laws of the State of Texas, USA, without regard to its conflict-of-laws rules, and, where applicable, the U.S. Federal Arbitration Act.
15.2 Arbitration. Except for claims for injunctive relief to protect intellectual property or confidential information, any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration will be seated in Bexar County, Texas, and judgment on the award may be entered in any court of competent jurisdiction.
15.3 Venue for court proceedings. To the extent a matter is not subject to arbitration, the state and federal courts located in Bexar County, Texas will have exclusive jurisdiction, and the parties consent to that venue.
15.4 No class actions. Disputes will be resolved on an individual basis, and each party waives any right to participate in a class or representative proceeding, to the extent permitted by law.
16. General
16.1 Changes to these Terms. We may update these Terms from time to time. Material changes will be communicated by updating the “Last Updated” date and, where appropriate, through additional notice. Your continued use of the Services after changes take effect constitutes acceptance. For enterprise customers under a separate agreement, changes to these Terms do not alter that agreement.
16.2 Assignment. You may not assign these Terms without our prior written consent, except to a successor in connection with a merger or sale of substantially all assets. We may assign these Terms to an affiliate or successor.
16.3 Entire agreement. These Terms, together with any policies and order forms referenced here, are the entire agreement between the parties regarding the Services and supersede prior understandings on that subject.
16.4 Severability and waiver. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver.
16.5 Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
16.6 Notices. Legal notices to us should be sent to the contact information below. We may provide notices to you through the Services or the contact information associated with your account.
17. Contact
RJF Technology Solutions LLC
18911 Hardy Oak Blvd, Ste 322
San Antonio, TX 78258, USA
+1 262-373-9410
www.labelzoom.com
By using the Services, you acknowledge that you have read, understood, and agree to these Terms of Service.